Store Policies

1) CANCELLATIONS & RETURNS

1.1) Orders cancelled by Customer

  1. Customer can cancel the order only if the delivery of product is not done. After the delivery of product, order cannot be cancelled

  2. For any order cancelled, once accepted by the company, the customer will get the amount to be adjusted in the form of credit points that can be used for future purchases from the website

  3. At any given point of time, if the company detects any mala fide intentions while placing the order, it will result into cancellation of the order from the company website


1.2) Order Returns

  1. All the products purchased, once delivered are “non-returnable”

  2. If any ailment is found in the product by the customer during the delivery, the same can be intimated to the company to address the issue

  3. Refund amount will be processed (in the form of store credit) and start reflecting in customer account within 3-5 business days

  4. Customer may track the status under tab – Order Returns


2) SHIPPING AND DELIVERY

  1. Packages will be shipped within 5-7 business days of the orders placed

  2. As soon as the package is shipped, the tracking information will be shared with you via email

  3. It is advised to group your shipments in a single order at the time of placing the order on the website. This will help in optimizing the logistics cost & ensure delivery of all selected items together at your doorstep


3) PAYMENTS

  1. 4 Payment options for customers

    • COD

    • Debit Card

    • Credit Card

    • Net Banking

    • Store Credits (customer-specific)

    • Wallets

  2. There are no hidden charges. You pay only the amount that you see in your order summary at the time of check out

  3. In case of a payment failure, please retry after checking the information passed on to the payment gateway is accurate i.e. account details, billing address, password (for net banking), etc.

  4. If your account has been debited after a payment failure, the amount will be rolled back to your same account (used for booking order) within 7 business days. You can email us on drools@ibgroup.co.in your order number for any clarification

  5. Please ensure that while making payments, you are in a secure area & none of your card/bank details are being overlooked.

In case of any unauthorized purchase, please report at drools@ibgroup.co.in within 30 days of transaction